Refund Policy

Overview

ADMaven Tech Solutions LLC ("Company," "we," "us," or "our") provides customized, digitally delivered business services. Because our services are scoped, configured, and implemented specifically for each client's requirements, our refund policy reflects the nature of this work.

This policy applies to all service payments made to ADMaven Tech Solutions LLC. We encourage all clients to review service scope and terms carefully before confirming payment.

Nature of Our Services

All services provided by ADMaven Tech Solutions LLC are:

• Digital in nature — services are delivered digitally and do not involve physical goods.
• Customized per client — work is scoped, planned, and executed specifically based on each client's requirements.
• Scope-defined before billing — the agreed service scope and terms are confirmed in writing before any payment is requested.

Clients have the opportunity to review and confirm the service scope, deliverables, and terms prior to making payment. By completing payment, clients acknowledge agreement with the defined service scope.

General Refund Position

Due to the customized and digital nature of our services, refunds are not guaranteed once work has commenced. Once a service has been initiated following confirmed payment, the Company will have begun allocating resources, planning, and implementing work specific to the client's requirements.

Refund requests are reviewed on a case-by-case basis in accordance with the criteria described in this policy.

Pre-Implementation Review Period

Where a service engagement includes an implementation phase that has not yet commenced at the time of a refund request, the Company will review the request and, where reasonable, may issue a full or partial refund. Eligibility is determined based on:

• Whether implementation work has begun.
• Whether any resources have been allocated or third-party costs have been incurred on the client's behalf.
• The timing of the refund request relative to the confirmed payment date.

Refund requests submitted prior to any implementation activity commencing have the highest likelihood of approval.

Refunds Once Work Has Started

Once implementation or service delivery work has commenced, refunds are generally not issued for work already performed. This includes but is not limited to:

• System design, planning, or configuration work.
• Communication workflow setup or testing.
• Business process analysis or documentation.
• Any portion of an agreed scope that has been delivered or is in active progress.

In cases where a dispute arises regarding deliverable quality or scope adherence, the Company will work with the client in good faith to review the matter and reach a reasonable resolution.

Duplicate Payments

If a payment is processed more than once due to a technical error, platform issue, or billing mistake, the duplicate charge will be refunded in full upon verification. To report a duplicate payment, please contact us promptly at help@admaventech.com with your payment details and we will investigate and resolve the matter as quickly as possible.

Ongoing Service Arrangements

For service engagements that include an ongoing support or management component, the billing structure, cancellation terms, and any applicable refund conditions are specified in the service scope agreement provided at the time of engagement.

Clients with ongoing service arrangements should refer to their specific agreement for applicable terms. Where cancellation of an ongoing arrangement is requested, any billing periods already invoiced and paid are generally non-refundable unless otherwise specified in the agreement.

How to Request a Refund Review

To request a refund review, please contact us with the following information:

• Your full name and business name.
• The email address associated with the service engagement.
• The date of payment and approximate payment amount.
• The reason for your refund request.

We will acknowledge your request within 2 business days and provide a determination following our review, typically within 5–7 business days of receipt.

Chargebacks and Payment Disputes

We encourage clients to contact us directly before initiating any chargeback or payment dispute with their bank or payment provider. Most concerns can be resolved more efficiently through direct communication.

Where a chargeback is filed for services that have been delivered in accordance with the agreed scope, we reserve the right to provide our service documentation and scope records to the relevant payment processor as part of the dispute process.

Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

ADMaven Tech Solutions LLC
2201 Menaul Blvd NE, Ste A
Albuquerque, NM 87107, USA
Email: help@admaventech.com
Phone: +1 (505) 619-5875